I had a splendid breakfast at the bakery in The Royal William Yard on Sunday.
They do things a little differently there.
You help yourself to your breakfast & drinks and when it’s eaten, you tell the cashier what you ate and pay for it.
My order was:
1 black coffee
1 boiled egg.
But because I didn’t pay at that point, I also topped it up over a relaxed hour with the paper by having:
1 more black coffee
1 more egg.
Because my tab was open, it was easy to buy more.
I’m sure they have some people who do a runner without paying, but if the fine people extract a 70% upsell of most visitors, they will gain more than they lose.
Most importantly, their customers glow, they feel trusted and approved of. Sharers in the secret.